FAQ

SMM COMPANY
SMM Company is a platform where everyone can buy followers, likes, comments, and views for all social media accounts they have. All orders are placed through a user dashboard and processed and delivered automatically.
We are the best Social Media Marketing Company helping influencers, business owners, reality TV stars, and regular users improve brand reputation and following through social promotion. With an intuitive dashboard and powerful automation getting likes, views, or comments on posts is no longer an issue. Get to know us better - check out About us
Absolutely. Everything from the dashboard and wallet use to pricing to customer support proves we remain transparent and credible. To ensure high standards, we invest time and effort into system updates, services checkups, and staff trainings. Unsurprisingly, 90% are repeat customers who share feedback and keep us growing.
If you have any questions about the platform, company, or technical issues you can drop us a line at support@smmcompany.com , open Support Ticket from your dashboard, or reach out via Live Chat. The regular response time for tickets and emails is 12 - 48 hours.
DASHBOARD
If you cannot log into your account because you forgot your password, you can always reset it. Click on “I forgot password” below the password box, and provide username, phone number, or the email address that you signed up with. Then, verify your account through the link sent to you.
Same as in the case when you forgot your password, you can enter the username, phone number, or the email address that you signed up with, and then, verify your account through the link we sent to you. You can also change your password through account “Settings” from the dashboard. Just type in your “Current Password” and then, the new one. “Confirm” it, and hit “Update”
ORDERS
To place an order the first time you need to create an account with SMM Company. You can do so by filling out a simple registration form and providing a valid email address. Through your account, you get access to a user dashboard where you can deposit money into your wallet, select the service, and provide the link to your post. Read How It Works for more details.
Partial status means that your order(s) refunded partially, and a certain sum is recredited to your wallet. This may happen when certain services have been temporarily unavailable, or stopped completely. This recredited money can be used again on different services and different categories the next time you shop with SMM Company.
If you want to buy followers, likes, views, or comments in larger quantities distributed over a longer period of time, you can order drip-feed. Instead of placing 10 orders by 100 followers, you can place one drip-feed order of 1000 followers and we’ll deliver it in certain amounts for hours or days. Note, drip-feed is not available on some services.
Subscriptions are the services that allow the same amounts of followers, likes, views, or comments delivery over a stated period of time without multiple order placements. In simple words, choosing a weekly, or monthly subscription for 500 Instagram likes, you will get 500 Instagram likes for a new post for 7 or 30 days. No link submissions are necessary as the system will track new posts automatically and deliver the amounts. May not be available on certain services.
Order statuses can be checked through the dashboard. Select “Order History”, then search for your order by date, name of the service, or the order ID. If you are wondering what status of your order means check out the bottom part of the How It Works page.
It ranges from just a few minutes to 72 hours and more. Because the processing and delivery happen automatically as the order queue moves up, there is no regular delivery time. When placing your order and filling out the order form, you will see “Service Descriptions” where approximate delivery time is listed.
While ID is important reaching out to support or creating a ticket, you can easily retrieve the order details through the dashboard without ID. Try to remember the date or the services you ordered and enter those into the search bar inside your account. If just a handful of orders are made before, it is not hard to find a particular order through the “Order History” from the dashboard.
PAYMENT
Log into your account, and select “Add Funds”. Once the payment method is chosen, you will be prompted to complete the payment form including your billing address. As soon as you are done with it, the funds must show on your wallet inside your SMM account.
SMM Company strives to ensure payment security of all of our clients. Wallet encryption and safety are regularly checked by professionals. Yet basic safety rules apply to our customers as well. Using a public computer we suggest you never save cookies or delete those right after you logged out from your SMM account.
Sure. Not only Bitcoin, but also Euthereum, Litecoin, Ripple, Bitcoin Cash, Libro, Monero, Tether, and many other crypto coins.
Discounts, as well as coupons, typically are not offered due to low pricing. Yet, regular customers who spent over $1000 USD are entitled to a one-time 10% discount. Reach out to support for further details.
REFUNDS
Because of affordable pricing, fast automatic processing and delivery, and quality service refunds are rare. But for valid reasons they are issued. Be informed though, refunds are not issued if customers feel dissatisfied with the purchase or changed their minds and want to cancel the order. Also, refunds cannot be issued if order(s) are placed earlier than 30 days.
Yes. Partial order status means your order cannot be fulfilled and the part of the sum is recredited to your wallet. In many cases that happens automatically within 48-72 hours of changing the order status to Partial. Check out your wallet balance, it may already be there.
RESELLERS
Sure. Hundreds of customers already use the platform services as complete solutions to scaling their social media profiles on Instagram, YouTube, TikTok, Facebook, etc. Why not to take it a step further, and help other users grow their social accounts? SMM Company’s intuitive interface, detailed API documentation, low pricing, and reliable delivery makes reselling easy. Friendly dashboard helps save time placing several orders for multiple accounts in one place. To learn more visit our API documentation page, or chat with a support agent.
Robust API integration allows resellers to sell SMM Company services with their existing storefront, control panel, or application. In simple words, it is a set of commands that is incorporated into another site’s code to accept orders on the reseller’s site but to process the orders on a different site. In this case, ours. Integrating Reseller’s API into your site you can accept orders from your site visitors without managing processing and delivery.
Incorporating API into your storefront, control panel, or application requires some technical knowledge of API. SMM Company’s Reseller API has secure HTTPS connections and super easy configuration that dozens of resellers successfully use to manage the buying and selling process on their storefronts. If interested, read API Documentation for further details.